General Conditions of Sales 

 1. Object

The following provisions constitute a contract establishing the general terms and conditions for the remote sale of the products of the website annaja.com, concluded between  Anna Ja and the Customer within the framework of a distance selling system.

2. Identification of the offeror

Anna Ja
1005 Lausanne
Switzerland

3. Order taking

The fact of placing order implies the complete and irrevocable adhesion of the Customer to the present general conditions of sale.
Any order from the Customer constitutes acceptance of the prices and descriptions of products available for sale.
The sale will be considered as definitive only after the Customer has been sent the confirmation of the order by the Company, receipt by the latter of the full price and receipt of additional supporting documents, which may be requested by the Company following amount of the order.
The automatic registration systems of the site are considered as proof of the contract of sale and its date.

4.Availability of articles

The articles of the Online Catalog are offered to the Customer and manufactured to the order. In the event of a temporary delay in manufacturing, the Company will immediately send an email informing the Customer to the e-mail address that this one will have communicated at the time of the order.
The Customer may then request the cancellation of his order. If he has chosen a payment by credit card, the transaction will be canceled.

5.Prices

Prices are quoted in Swiss francs, all taxes included.

6. Payment Method

At the time of the validation of his order the Customer must indicate the means of payment of his order.

By credit card

Only credit cards with VISA, MASTERCARD, issued in Switzerland or in the framework of internationally recognized networks are accepted.
The order thus validated by the customer on the website will only be effective when the credit institution has given approval. In case of refusal,  Anna Ja reserves the right to cancel the order or to stop sending the parcel. If necessary, the customer will be contacted by email or telephone as soon as possible.

7.Confirmation by e-mail

The contractual information will be the subject of an e-mail of confirmation to the address that the Customer will have communicated to the Company after validation of the order by the Company and acceptance of the payment. Will be communicated:
• the order number;
• the total amount of the order, its price inclusive of tax;
• the name, the validation reference of the ordered objects;
• delivery and billing addresses;
• the identity and e-mail address of the merchant where the consumer can file complaints.

The Company acknowledges receipt of the order but this email does not constitute acceptance of the order of the Customer. The Company uses different procedures to authenticate each transaction and reserves the right to refuse to process certain orders. In this case, the Customer will be informed by e-mail. The Company reserves the right to refuse any order from a customer with whom an ongoing dispute exists.

8.Execution of the order

The duly accepted order will be executed at the latest within 20 days, subject to payment.
Failure to collect the total price of the order and / or receipt of any supporting documents requested before the indicative delivery date cancel the order.

9. Delivery

In Switzerland and depending on the country of destination, deliveries are usually made by registered mail.

In all cases,   Anna Ja can not be held responsible for the delay in delivery caused by its suppliers or by the carrier.

Items ordered in stock will be delivered within 30 working days from the date of registration of the order and receipt of payment. If for any unforeseeable reasons,  Anna Ja can not deliver the goods within the set deadlines, customers will be notified of the new deadlines.

In general, all the articles presented in our price list are manufactured at the time of the order. If delays occur exceptionally due to manufacturing delay, the items will be delivered to you as soon as they are ready.

When receiving the package, check immediately the package in front of the delivery person (packaging and contents). In case of defective or missing items, immediately make reservations on the slip that is presented to you. In your absence, a notice of passage will be deposited in your mailbox. The parcel will be available in your post office.

Any order resulting in delivery outside Switzerland will result in the purchaser being obliged to clear the goods ordered by paying the duties and taxes on entry into his country.
The buyer can not recover Swiss VAT.
The website does not allow automatic calculation of delivery costs and taxes to countries other than Switzerland. These requests are managed as a quote. In this way, you can select the deliverables you are interested in, include your delivery details, and an email or phone number. Your selection is sent to us in the form of a quote within 48 hours we will contact you, in order to offer you a transport tariff.
The order will be effective only when you have accepted the terms of delivery and indicated your method of payment.

We will deliver you to the address of your choice. The tariff and the mode of transport are established according to the weight of your order and the distance of the country of destination.
Anna Ja reserves the right to choose the most appropriate carrier according to the country of destination, the state of its postal network and the difficulties of routing.

10.Delivery at Home

The articles are delivered to the address of your choice (domicile, workplaces), hand-written against signature. These travel safely through this special service of La Poste which is secured and insured in real value: the Declared Value.
Shipping involves shipping charges that are calculated based on weight and insured value. This amount is calculated automatically on the summary page of the Customer's order, before its validation.

11.Failure of delivery

In case of damage during transport by the Post, the reasoned complaint must be made to the Company within 7 days of delivery. The Company will then contact La Poste to start an investigation and will only be able to reimburse the Customer upon receipt of the refund from the Post.

12.Facturation

An invoice will be sent to the Customer by e-mail for any order of items to the address that the Customer will have communicated to the Company.

13.Returns and refund

13.1.Situation for return

Three situations can give rise to a return for a refund of your products:
 
- Your right of withdrawal of seven days provided for by law to return the items to us without having to justify any real reason, from the receipt of the order.

You can be reimbursed (except for shipping and return) by returning the item (s) within 15 working days from the date of your order.
You must send us an email as soon as possible so that we can provide you with the return address. You must return the merchandise to the address provided by post (forwarding costs at your expense) together with the return receipt and any customs documents.

In case of exercise of the right of retraction, the company  Anna Ja undertakes to refund the sums paid and this within a maximum period of 30 days.

- In case of delivery of an article, not conforming to your order or damaged.

- Due to a design error, you have the option to return the products ordered for an exchange.
 
13.2.Conditions of Return Acceptance

For return to be accepted:

The products must be returned to us packed, with the case sleeves if they were sent with, in perfect condition and accompanied with the return voucher. Defeated, incomplete, damaged or soiled products will not be taken back.

Anna Ja reserves the right to refuse any request for exchange or refund if the items have been visibly worn or used.
The costs of sending and returning the products remain entirely at your expense. You will have to send us the return only by the Post. The customer must imperatively keep the proof of deposit of the parcel, otherwise, in case of loss, no refund will be made.
 
13.3.Regulation terms

For your returns we make you either an asset (in the form of a voucher of a value equal to the price of the item (s) returned, to be worth on a next order. The voucher is valid for 1 year Of its date of issue and cumulative with the promotions in progress), or a refund within 30 days after the return of the products, minus any reductions, promotions, or vouchers you would have received when ordering .
You will be refunded by Paypal, bank transfer or credit on your credit card, at our choice, according to our possibilities, the ease and the method of payment that you had chosen and only on behalf of the person who made the payment of the order.

14.Non compliance

In case of non conformity of the delivered goods with respect to the order (the confirming e-mail is proof), the company Anna Ja commits to exchange the article, nonconforming, within the limit of the available stocks.
For any complaint please contact us by E-mail within 7 days after receipt of the parcel.
The products sold on the website of the company  Anna Ja benefit from the legal guarantee provided for in Swiss law.

The company  Anna Ja guarantees that its jewelry contains neither nickel nor lead salt. If the product you have received contains a hidden defect, please inform us as soon as possible.

You must return the goods to us by mail within a short period of time with the return receipt.

The defective item will then be exchanged within the limit of available stocks. If the product is not available, and in this case only,  Anna Ja undertakes to reimburse the entire amount paid within a maximum period of 30 days.
Anna Ja will not accept returns beyond 7 days after delivery. Your order will be packed carefully, in accordance with current transport standards, to ensure maximum protection during shipment. You will be asked to respect the same packaging standards for your returns.

15.Warranty and Liability

The company  Anna Ja makes every effort to offer quality articles and to ensure that errors of law are not committed on the site. The customer is warned that in no case shall the Company be held liable for any error of law.

We commit ourselves to bring all the care in use in the profession for the implementation of the service offered to the client. Nevertheless, our liability can not be withheld in case of breach of our contractual obligations as a result of a fortuitous event or a case of force majeure as defined by the jurisprudence of the Swiss courts.

In addition, in the event of non-substantial differences between the photographs of presentation of the articles on our Site, texts and illustrations and the articles ordered, our responsibility will not be engaged. Particularly as regards the stones, being each unique, they may not correspond in absolute with the illustrations of our site. (Concerning the stones used please refer to the following article: History of stones.)

Unless otherwise stipulated, the product warranty extends for 30 days, the invoice being proof of guarantee.

The company  Anna Ja is in no way responsible for the use and the manner in which you use our products bought via the website, once in your possession. ( Usage tips. )
The warranty does not cover damages resulting from an alteration or repair made by the purchaser, or due to wear and tear, force majeure or non-compliance with the operating instructions .

In no event shall we be liable for any loss of profits, business losses, loss of data or loss of profits or any other indirect or unforeseeable damage at the time of use of the Site and the products or Conclusion of the sales contract between us and you.

16. Right to refuse delivery

The Company reserves the right to refuse to make the delivery of an order if it suspects the possibility of a fraud, an error or an abnormal event occurred when ordering on the service.

17.Protection of personal data

We are committed to protecting your personal data. All personal data we collect are processed with the strictest confidentiality, in accordance with the provisions of our policy of protection of personal data:
 - Your personal data that we collect from the items you enter, are used exclusively to process your order in the best possible conditions and offer you adapted offers in case of exchange.
- Your personal data is never leased, sold or sold to third parties for any purpose other than the execution of your order
- You have the right to access and modify all your personal information on the secure management interface of your account
- The non-personal data collected, based on the navigation of the users on the site, serve to improve the service offered to customers, in particular the ergonomics of the site, the products presented or the customer relationship.
- The company  Anna Ja guarantees that in no case will we use your personal data: postal address, telephone number, address ... E-mail for commercial purposes or for sending advertising of other traders.

18. Site access and ownership rights

We grant you access to and use of the Site for your personal use.
In no event shall you be permitted to download, reproduce, copy, sell, use or modify all or part of this Site (including, without limitation, products listed, descriptions, prices, Graphics, images, texts, photographs, tools) without our express written permission.

The Site may contain links to other sites on the Internet. These other sites are not under our control and we can not be held responsible for the accuracy, the respect of intellectual property rights, legality, decency or any other aspect of the content of these sites. sites.

19.Electronic Signature - Evidence

The validation of the command associated with the authentication procedure and the protection of the integrity of the messages constitutes an electronic signature having between the parts the same value as a handwritten signature. Computerized records kept in the Company's computer systems under reasonable security conditions shall be considered as evidence of communications, orders and payments between the parties. The archiving of orders and invoices is carried out on a reliable and irreversible medium so as to correspond to a faithful and lasting copy in accordance with Swiss law.

20.Full Contract

If, for any reason, any of the present general conditions were to be declared inapplicable, this inapplicability would not affect the application of the other provisions of the general conditions, the one considered to be inapplicable being replaced by the closest possible provision.

These general conditions of sale apply to all orders placed on the website: www.jannaja.com

The acquisition of a good or a service on the site www. annaja.com implies an unreserved acceptance of the entirety of the provisions stipulated in the present general conditions on the part of the Client, whether private or professional.

These general conditions of sale shall prevail over any other general or particular conditions not expressly approved by  Anna Ja.

21.Modification

Anna Ja reserves the right to adapt or modify at any time the present general conditions of sale. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.

22. Responsability

Neither the Company nor the Client shall be held liable for any non - performance resulting from force majeure beyond their control, including, without limitation, cases of war, riot, insurrection, interruption of transport, import or export problem, strike, shortage, fire, earthquake, storm, flood, natural disaster in general. The Customer is solely responsible for the choice of products, their preservation and their use by himself or a third party.

23.Language of Contract - Applicable law - settlement of disputes

The contract language is French.
The relations between the parties are governed exclusively by Swiss law.
Any situation not stipulated in the present general conditions of sale, will be governed by articles 184 and following of the federal code of the obligations.
The place of jurisdiction for any dispute is in Lausanne.